User Support
Our company provides not only the technical solutions through JMAG software but also the value and benefits that computer simulation can offer. The more you understand the simulation procedures the more successful the outcome is. To assist the users in efficiently achieving this goal, we provide extensive support services. Our highly-trained technical engineers will assist you through each step of the analysis process. For self-learners, our tutorials and application catalog are available. Also, we offer various training programs to help you advance your simulation skills.
Support services About authentication ID
Support services for all levels from beginners to advanced users
Download
The latest version of JMAG modules are available.
Manuals
The operating, functionality, and specifications of the product in question may already be described in its bundled manuals, so please refer to the manual once.
* Please check for the latest manuals on the download page.
Technical FAQs
Technical FAQ Frequently asked questions are available on our website.
Modified Items (RID)
Solutions (RID) for solutions to already known problems.
The latest version of JMAG modules are available.
Manuals
The operating, functionality, and specifications of the product in question may already be described in its bundled manuals, so please refer to the manual once.
* Please check for the latest manuals on the download page.
Technical FAQs
Technical FAQ Frequently asked questions are available on our website.
Modified Items (RID)
Solutions (RID) for solutions to already known problems.
Function Tutorial
Function Tutorial is a examples of JMAG individual functions. This examples provides instruction manuals (PDFs) and sample data for each function of JMAG. Please make use of the Function Tutorial to learn how to use a given function in detail.
Self Learning System (JMAG-SLS)
This provides content that enables customers in the early stages of using JMAG to learn how to, through analysis examples, operate JMAG and choose parameters when creating an analysis model.
Application Notes
The Application Catalog provides a variety of examples to allow customers to understand applicable applications and analysis functions in JMAG.
Application notes and model data are provided for understanding the flow of analysis and various settings. Please use for checking settings and results.
Function Tutorial is a examples of JMAG individual functions. This examples provides instruction manuals (PDFs) and sample data for each function of JMAG. Please make use of the Function Tutorial to learn how to use a given function in detail.
Self Learning System (JMAG-SLS)
This provides content that enables customers in the early stages of using JMAG to learn how to, through analysis examples, operate JMAG and choose parameters when creating an analysis model.
Application Notes
The Application Catalog provides a variety of examples to allow customers to understand applicable applications and analysis functions in JMAG.
Application notes and model data are provided for understanding the flow of analysis and various settings. Please use for checking settings and results.
About authentication ID for JMAG website
JMAG currently has three IDs.
| JMAG Software Authorized User ID | JMAG technical materials (free) |
|---|---|
| License ID | E-mail address |
| User ID |
License ID :
This ID is issued based on the JMAG license agreement.
At the time of contract, we will guide you to the license administrator by e-mail.
You can use the above support services.
At the time of contract, we will guide you to the license administrator by e-mail.
You can use the above support services.
User ID :
This ID is issued to each customer who uses JMAG.
You can use the above support services.
*A user ID and password which is described in the e-mail we sent you with JMAG license file are required.
You can use the above support services.
*A user ID and password which is described in the e-mail we sent you with JMAG license file are required.
E-mail address ID :
After registering to view JMAG technical materials, various technical materials can be viewed.
In addition, JMAG-Express Online, from which motor design can be carried out on the Web, can be used with the same ID.
* This service differs from the service for regular JMAG software users. Please take note of this.
For service for regular users, please click here
In addition, JMAG-Express Online, from which motor design can be carried out on the Web, can be used with the same ID.
* This service differs from the service for regular JMAG software users. Please take note of this.
For service for regular users, please click here