User Support

Our company provides not only the technical solutions through JMAG software but also the value and benefits that computer simulation can offer. The more you understand the simulation procedures the more successful the outcome is. To assist the users in efficiently achieving this goal, we provide extensive support services. Our highly-trained technical engineers will assist you through each step of the analysis process. For self-learners, our tutorials and application catalog are available. Also, we offer various training programs to help you advance your simulation skills.

Support services    About authentication ID  

Support services for all levels from beginners to advanced users

About authentication ID for JMAG website

JMAG currently has three IDs.

Regular JMAG Software Users (paid user) JMAG WEB MEMBER (free membership)
 License ID

This ID is issued based on the JMAG license agreement.
At the time of contract, we will guide you to the license administrator by e-mail.
You can use the above support services.

 E-mail address

Registering as a “JMAG Web Member” also allows you to use JMAG-Express Online, which enables the ability to design motors online and view selected materials.

For service for regular users, please click here  
* This service differs from the service for regular JMAG software users. Please take note of this.

Registering for JMAG WEB MEMBER 

 User ID

This ID is issued to each customer who uses JMAG.
You can use the above support services.

Password Unchangeable Forgot password?