User Support

Our company provides not only the technical solutions through JMAG software but also the value and benefits that computer simulation can offer. The more you understand the simulation procedures the more successful the outcome is. To assist the users in efficiently achieving this goal, we provide extensive support services. Our highly-trained technical engineers will assist you through each step of the analysis process. For self-learners, our tutorials and application catalog are available. Also, we offer various training programs to help you advance your simulation skills.

Support services    About authentication ID  

Support services for all levels from beginners to advanced users

About authentication ID for JMAG website

JMAG currently has three IDs.

JMAG Software Authorized User ID JMAG technical materials (free)
 icon-key License ID  icon-envelope-o E-mail address
 icon-user User ID
 icon-key License ID :
This ID is issued based on the JMAG license agreement.
At the time of contract, we will guide you to the license administrator by e-mail.
You can use the above support services.
 icon-user User ID :
This ID is issued to each customer who uses JMAG.
You can use the above support services.
*A user ID and password which is described in the e-mail we sent you with JMAG license file are required.
 icon-envelope-o E-mail address ID :
After registering to view JMAG technical materials, various technical materials can be viewed.
In addition, JMAG-Express Online, from which motor design can be carried out on the Web, can be used with the same ID.
* This service differs from the service for regular JMAG software users. Please take note of this.
  For service for regular users, please click here icon-arrow-circle-o-right